Local Council Digest - 06.06.2024

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Local Government Updates

AI-Driven Transformation

Aberdeen City Council Enhances Services with AI Chatbots

Aberdeen City Council has integrated Large Language Models (LLMs) and generative AI to provide 24/7 query support, doubling the number of questions answered. Executive Director Andy MacDonald highlights the benefits of AI in local government, emphasising efficiency and improved service delivery. The council's chatbot, AB-1, handles queries on various topics, reducing call and email volumes. Continuous improvements and feedback cycles ensure the chatbot's effectiveness. AI also frees staff to focus on impactful tasks and supports multi-lingual communication, enhancing inclusivity. Aberdeen's AI journey exemplifies the potential of technology to modernize operations and better serve the community.

AI-Enhanced Voting Systems

8x8 Unveils AI Solution to Boost Electoral Engagement

8x8, Inc. has launched 8x8 Ballot It!, an AI-powered self-service solution aimed at enhancing electoral engagement and reducing local authorities' workloads in the UK. This voice and digital chat service integrates into public sector contact centres and websites, providing real-time election information. The solution empowers citizens with up-to-date details about candidates and polling stations, aiming to boost voter turnout. Key benefits include 24/7 access to accurate election information, streamlined resources, and reduced council staff workloads. 8x8's platform already supports several UK councils, including City of Westminster and Liverpool City Council.

Proactive Data Management

Councils Urged to Adopt Data Champions for Compliance

Mark Roebuck, founder of ProvePrivacy, advocates for the adoption of Data Champions within councils to address the growing complexity of data regulation. Local governments face significant challenges in maintaining compliance due to budget constraints and limited resources. Roebuck emphasises that treating compliance as a tick-box exercise is insufficient and risky. Instead, he suggests empowering employees across departments to take responsibility for data protection, making it an integral part of daily operations. This approach not only ensures ongoing adherence but also enhances data security. By implementing comprehensive solutions and fostering a culture of proactive data management, councils can better navigate the regulatory landscape and safeguard sensitive information.

AI for Financial Resilience

Harnessing AI to Prevent Fraud and Save Cash-Strapped Councils

With one in five local councils in England at risk of bankruptcy, tackling fraud has become a critical strategy for financial resilience. Estimates suggest that fraud and error in public spending cost between £33bn and £59bn annually. AI is emerging as a powerful tool in detecting and preventing fraud, safeguarding taxpayer money and government resources. The UK government has committed £34m to expand the Public Sector Fraud Authority and deploy AI solutions. Successful examples, like Birmingham City Council saving £25m through data matching, highlight the potential benefits. Overcoming barriers such as lack of data sharing and technological infrastructure is essential. Effective fraud detection can significantly reduce financial losses, helping councils avoid bankruptcy and become less vulnerable to fraud and cyber-attacks.

Building from Scratch

North Northamptonshire Council's Digital Transformation Journey

Nana Barfi-Sarpong, CIO of North Northamptonshire Council, discusses the challenges and progress in consolidating digital services since the council's formation in 2021. The reorganisation involved merging digital teams and systems from multiple local authorities, requiring a comprehensive strategy to unify infrastructure and applications. Key initiatives include developing a single technical infrastructure, moving data to a unified platform, and implementing new telephony and digital services. The council is also focusing on building a skilled digital team and creating a new enterprise architecture. Future plans involve further system development, reprocurement of key services, and potential partnerships to manage high-priority projects. The goal is to enhance collaboration, efficiency, and service delivery while navigating budget constraints.

Banning Ransom Payments

UK to Propose Law Against Ransom Payments for Critical Infrastructure

The UK plans to introduce a law banning critical infrastructure entities from making ransomware payments. This move aims to deter ransomware gangs from targeting these entities. The law will also mandate all ransomware victims to report attacks, and non-critical infrastructure entities will need licenses to pay ransoms. The legislation is in early stages and likely won't progress until after the next general election.

Investing in Justice

Bar Council Calls for Major Justice System Investment

The Bar Council's Manifesto for Justice 2024 urges the next UK government to invest GBP 2.5 billion to reverse years of underfunding. Key recommendations include establishing a Royal Commission on the criminal justice system, expanding legal aid, and ensuring timely Crown Court trials. The manifesto emphasises that a well-funded justice system is essential for public trust, safety, and the rule of law.